This page explains what personal and health information Excell ENT Clinic collects, how we use and protect it, and how you can reach us with any privacy question or request. Last updated: September 2026.
Excell ENT Clinic ("we", "us", "our"), located in Frazer Town, Bengaluru, is committed to protecting the privacy of everyone who visits our website, contacts us, or receives care at our clinic. This policy explains what information we collect through www.excellenthealthcare.in and in the course of providing medical care, how we use and safeguard it, and the choices and rights available to you.
We may collect the following categories of information:
We use the information we collect only for purposes connected to your care and your relationship with us, including to:
We do not sell your personal or health information to anyone, and we do not use it for marketing by any third party.
Everything you share with our doctors and staff is held in strict confidence, consistent with standard medical practice and patient confidentiality obligations. Your medical records are accessed only by clinical and administrative staff directly involved in your care, and are never disclosed to a third party without your consent — except where disclosure is required by law, requested by a court or regulatory authority, or necessary to protect your life or the safety of others in a genuine emergency.
We may share limited information with diagnostic labs, referral hospitals, or specialists when necessary for your treatment, with our own staff and service providers who help us run the clinic (strictly on a need-to-know basis), or when required by applicable law or a valid legal request. We do not share your information with any other party for their own marketing or commercial use.
Our website may use basic cookies or similar technologies to help it function correctly and to understand, in aggregate, how visitors use the site so we can improve it. This information is not used to identify you personally. You can disable cookies in your browser settings at any time; some parts of the site may not work as smoothly if you do.
We take reasonable administrative and technical precautions to protect your personal and health information from unauthorised access, loss, or misuse. Physical medical records are kept securely at our clinic, and access to digital records is restricted to authorised personnel.
You may ask us to access, correct, or provide a copy of the personal information we hold about you, and you may ask questions about how your information is used. To make any such request, please contact us using the details below and we will respond as promptly as we can.
We provide ENT care to children as part of our pediatric services, and information about a minor patient is collected and used only with the involvement and consent of a parent or guardian, for the purpose of providing that care.
We may update this policy from time to time to reflect changes in our practices or applicable law. The "Last updated" date at the top of this page will reflect the most recent revision. We encourage you to review this page periodically.